After observing a customer verbally abuse a server,the first thing a manager can do to ensure quality service is to
A) throw the customer out of the restaurant.
B) assume the server provoked the attack and respond accordingly.
C) provide emotional support to the server.
D) review the delivery support system.
E) make sure services delivery expectations are consistent and coherent throughout the organization.

Question

Quizplus · Accepted Answer

Providing emotional support to the server is the first thing a manager can do to ensure quality service after observing a customer verbally abusing a server. This will help the server regain their composure and continue to provide quality service to other customers. It is essential for managers to demonstrate support to their employees and prevent such incidents from affecting the overall quality of service.

After Observing a Customer Verbally Abuse a Server,the First Thing