Mr.Henshaw,CEO of MBA Bank,decides that the organization needs to provide more convenient service to customers.He decides to increase the bank's service hours from 8 hours a day,Monday through Friday,to 12 hours a day,plus 8 hours a day each weekend day.He has his assistant compile a report that gives data on how the number of open hours of many banks is correlated with their customers' satisfaction,and presents the data to his executive committee.What stage of Lewin's change process is Mr.Henshaw operating in?

Question

Quizplus · Accepted Answer

Mr. Henshaw is in the unfreezing stage of Lewin's change process, as he is identifying the need for a change in the organization and is gathering data to support his plan.

MrHenshaw,CEO of MBA Bank,decides That the Organization Needs to Provide