Question 1

By doing attitude surveys of all staff,Cue Manufacturing shows management that moral is quite low and,as a result,the risk to safety is quite high.Management knows they have to take action.They decide to modify employee shift hours and breaks. Once employees and managers begin to see how these actions are benefiting them,the company and those around them,they will begin to participate more fully in the transition.This occurs during the ________ stage of the Lewin model.
A) reinforcement
B) unfreezing
C) motivation
D) change
E) refreezing

Accepted Answer

The change stage of the Lewin model involves implementing new processes or behaviors, where employees start to see the benefits and begin to participate more fully in the transition.

Question 2

A(n)________ outlines the organization's long-term direction and the actions necessary to achieve planned results.
A) strategic plan
B) vision statement
C) mission statement
D) SWOT analysis
E) organizational structure

Accepted Answer

A strategic plan outlines the organization's long-term direction and the actions necessary to achieve planned results. A vision statement defines the organization's aspirations, while a mission statement defines its purpose. A SWOT analysis is a tool used to assess an organization's strengths, weaknesses, opportunities, and threats. An organizational structure defines how roles, power, and responsibilities are assigned within an organization. Therefore, the best choice for this question is A) strategic plan.

Question 3

When Meet & Greet went public,the company had fewer than 15 engineers working on mobile applications.It was almost entirely focused on users accessing the site from desktop computers.Four years later,the company has over 250 engineers working on mobile apps-a strong signal that mobile apps are at the center of the company's strategy.This is an example of _______ from the desktop.
A) changing
B) refreezing
C) distracting
D) resistance
E) unfreezing

Accepted Answer

The company shifted its focus from desktop to mobile, indicating a change in strategy, which aligns with the concept of "unfreezing" in change management, where existing processes or mindsets are altered to accommodate new strategies.

Question 4

The first stage of change,the _________ stage,involves preparing the organization to accept that change is necessary,which involves break down the existing status quo before you can build up a new way of operating.According to Lewin,key to this is developing a compelling message showing why the existing way of doing things cannot continue.
A) reinforcing
B) resisting
C) unfreezing
D) changing
E) freezing

Accepted Answer

The unfreezing stage, according to Lewin's change management model, involves preparing the organization for change by breaking down the existing status quo and developing a compelling message that shows why the existing way of doing things cannot continue. This is the first stage of change.

Question 5

Mr.Henshaw,CEO of MBA Bank,decides that the organization needs to provide more convenient service to customers.He decides to increase the bank's service hours from 8 hours a day,Monday through Friday,to 12 hours a day,plus 8 hours a day each weekend day.He has his assistant compile a report that gives data on how the number of open hours of many banks is correlated with their customers' satisfaction,and presents the data to his executive committee.What stage of Lewin's change process is Mr.Henshaw operating in?
A) freezing
B) unfreezing
C) reinforcement
D) refreezing
E) resistance

Accepted Answer

Mr. Henshaw is in the unfreezing stage of Lewin's change process, as he is identifying the need for a change in the organization and is gathering data to support his plan.

Question 6

Experimental University's president recently announced that instead of professors giving grades to students in their classes,students would give themselves grades.This would be a(n)_________ change.
A) innovative
B) adaptive
C) radically innovative
D) product
E) process

Accepted Answer

The change of students giving themselves grades is considered radically innovative because it completely upends the traditional system of professors being solely responsible for assigning grades to students.

Question 7

After identifying a problem with employee morale,Cue Manufacturing instituted changes in employee shift hours and breaks.When managers and staff finally accepted the new changes,Cue was able to present modified job descriptions and modified long-term schedules.The ________ stage of the Lewin model addresses helping people and the organization institutionalize the changes.
A) freezing
B) motivating
C) refreezing
D) training

Accepted Answer

The answer of After identifying a problem with employee morale,Cue...

Question 8

The corporate staff in the accounting department at ABC Corporation went on 12-hour days during the holiday season,just like the regular retail employees do during that season.This is an example of a(n)_________ change.
A) innovative
B) adaptive
C) radically innovative
D) product
E) process

Accepted Answer

The change in the accounting department's schedule is an adaptive change because it involves adjusting the work hours to match the needs of the holiday season, similar to how the retail employees have to adapt to the increased demand during this time. It is not an innovative, radically innovative, product, or process change.

Question 9

Religuard is a pharmaceutical company that has factories in Taiwan.Due to environmental regulations in the country becoming stricter,Religuard has had to shut operations at three of its five manufacturing units.Which of the following forces of change had a role to play in the shutting down of these units?
A) market changes
B) social and political pressures
C) managerial behavior
D) technological advancements
E) demographic characteristics

Accepted Answer

The shutting down of manufacturing units was due to stricter environmental regulations in the country, which is a result of social and political pressures.

Question 10

XYZ,Inc.,makes consumer products such as shampoo,conditioner,deodorant,and toothpaste.Recently,market research conducted at a university revealed that consumer tastes have changed,and consumers now want their products to come in pastel colors.Currently,XYZ's products all follow a deep blue packaging scheme.What source of change is this?
A) human resource problem
B) managerial decisions
C) demographic characteristics
D) manufacturing
E) changing customer preferences

Accepted Answer

The change in consumer preferences for pastel colors is an external factor and falls under changing customer preferences.

Question 11

_________ change is at the high end of the continuum of complexity,cost,and uncertainty.
A) Innovative
B) Adaptive
C) Radically innovative
D) Product
E) Process

Accepted Answer

Radically innovative change involves introducing new technologies, products, or services that disrupt existing market norms, and as a result incur higher levels of complexity, cost, and uncertainty than other types of change. This is because radically innovative change requires a significant investment of resources and entails an unknown level of risk or outcome, making it difficult to predict whether the change will succeed or not.

Question 12

When Mr.Brown,the new CEO of XYZ Department Stores,took over,his first action was to get rid of the organization's existing marketing strategy,which was heavily based on couponing.He replaced it with a strategy of low prices every day,a policy with which some of its competitors were having much success.This was a(n)________ change.
A) innovative
B) adaptive
C) radically innovative
D) product
E) process

Accepted Answer

The answer of When Mr.Brown,the new CEO of XYZ Department...

Question 13

_________ imply nothing about change; _________ outline how organizations will get to the desired state.
A) Missions; visions
B) Visions; strategic plans
C) Strategic plans; SWOT analyses
D) SWOT analyses; visions
E) Visions; missions

Accepted Answer

The answer of _________ imply nothing about change; _________ outline...

Question 14

The _______ for Mortimer,Inc.is "We build the world's best mousetraps."
A) mission statement
B) vision statement
C) strategic plan
D) SWOT analysis
E) values statement

Accepted Answer

The statement "We build the world's best mousetraps" is a clear statement of the company's overall purpose and what it aims to achieve, which is a mission statement. A vision statement describes the future goals of a company, a strategic plan outlines the specific steps and actions necessary to achieve those goals, a SWOT analysis identifies a company's strengths, weaknesses, opportunities, and threats, and a values statement outlines the beliefs and principles that guide a company's behavior. None of these definitions apply to the given statement.

Question 15

Which of the following is not an underlying assumption of many models of change?
A) People never change.
B) Resistance is found even when the goals of change are highly desirable.
C) Change involves both learning and unlearning.
D) Effective change requires reinforcement.
E) There must be motivation to change.

Accepted Answer

The assumption that "people never change" would actually contradict the idea of models of change, which are based on the premise that people are capable of changing. Therefore, this assumption is not an underlying assumption of many models of change.

Question 16

Abis Sneakers & Stuff states that it plans to be "the number one athletic company in the world." What does this represent?
A) strategic plan
B) vision
C) mission statement
D) SWOT analysis
E) organizational structure

Accepted Answer

The statement "to be the number one athletic company in the world" represents the company's vision, which outlines its long-term aspirations and goals.

Question 17

In the last step of Lewin's model of change,_________,role modeling is probably the most powerful way to get others to follow.
A) changing
B) refreezing
C) motivation
D) resistance
E) unfreezing

Accepted Answer

Refreezing is the final step in Lewin's model of change, which involves stabilizing the new state after the change has been made. In this step, role modeling is an effective tool to ensure the change is maintained and others follow suit. Role modeling means that those in positions of power and influence must demonstrate the new behaviors themselves, setting an example that others can follow. Therefore, option B is the correct answer.

Question 18

__________ are exemplified by persistently high unemployment levels among young people around the world creating a strong force for change felt by governments and organizations.
A) Social pressures
B) Market changes
C) Political pressures
D) Technological advancements
E) Demographic characteristics

Accepted Answer

Demographic characteristics are the characteristics of a population, such as age, sex, race, and ethnicity. These characteristics can have a significant impact on the economy, as they can affect the size of the labor force, the level of education, and the demand for goods and services.

Question 19

Which of the following is not an example of an internal force for change?
A) employee dissatisfaction
B) change of CEO
C) high absenteeism
D) excessive conflict between managers and the board of directors
E) negative feedback from customers

Accepted Answer

Negative feedback from customers is an external force for change as it is coming from outside the organization. Internal forces for change are those that originate within the organization, such as employee dissatisfaction, change of CEO, high absenteeism, and excessive conflict between managers and the board of directors.

Question 20

Sweetie's Sweets is a hospitality company,whose __________ is "dedicated to providing high-quality desserts in a comfortable atmosphere for clients who seek a fun gourmet experience outside restaurants."
A) strategic plan
B) vision statement
C) mission statement
D) SWOT analysis
E) organizational structure

Accepted Answer

The statement provided is serving as the mission statement of Sweetie's Sweets. It outlines the purpose and goals of their hospitality company, which is to deliver high-quality desserts in a comfortable environment to clients seeking a gourmet experience outside of restaurants.

Quiz 16: Managing Change and Stres

A(n) ________ outlines the organization's long-term direction and the actions necessary to achieve planned results.

Experimental University's president recently announced that instead of professors giving grades to students in their classes,students would give themselves grades.This would be a(n) _________ change.

The corporate staff in the accounting department at ABC Corporation went on 12-hour days during the holiday season,just like the regular retail employees do during that season.This is an example of a(n) _________ change.

_________ change is at the high end of the continuum of complexity,cost,and uncertainty.

_ imply nothing about change; _ outline how organizations will get to the desired state.

The _______ for Mortimer,Inc.is "We build the world's best mousetraps."

Which of the following is not an underlying assumption of many models of change?

Abis Sneakers & Stuff states that it plans to be "the number one athletic company in the world." What does this represent?

In the last step of Lewin's model of change,_________,role modeling is probably the most powerful way to get others to follow.

__________ are exemplified by persistently high unemployment levels among young people around the world creating a strong force for change felt by governments and organizations.

Which of the following is not an example of an internal force for change?

Sweetie's Sweets is a hospitality company,whose __________ is "dedicated to providing high-quality desserts in a comfortable atmosphere for clients who seek a fun gourmet experience outside restaurants."