Norm and Quinn have been arguing over role responsibilities.The atmosphere in their small office is increasingly negative and tense.Petra,a manager from another department,informally urges them to deal directly with each other in a positive and constructive manner.This easy form of ADR is
A) ombudsmanship.
B) facilitation.
C) peer review.
D) mediation.
E) arbitration.

Question

Quizplus · Accepted Answer

Facilitation is a form of ADR where an impartial third party helps to guide a conversation between disputing parties towards a positive and constructive outcome. In this scenario, Petra is acting as a facilitator by urging Norm and Quinn to deal directly with each other in a positive and constructive manner.

Norm and Quinn Have Been Arguing Over Role Responsibilities