How can a service retailer best cope with the problems associated with the inconsistency of service?
A) Use low prices during off-seasons to help match supply and demand.
B) Use mass production.
C) Emphasize quality control.
D) Train, manage, and motivate service providers.
E) Increase staffing at peak demand times.

Question

Quizplus · Accepted Answer

Training, managing, and motivating service providers is the best way to address the issue of inconsistency of service. This can include providing ongoing training and development opportunities, creating clear guidelines and expectations for service delivery, and offering incentives to encourage high levels of performance. By investing in their employees, service retailers can ensure that they are better equipped to deliver consistent and high-quality service, which can help to build customer loyalty and drive revenue growth.

How Can a Service Retailer Best Cope with the Problems