When delivering service face-to-face with a customer,you should:
A) address the customer using his or her first name and assume familiarity.
B) ask the caller to come visit the office for quicker service.
C) use jargon, slang, and colloquialisms to set a friendly mood.
D) speak clearly, smile frequently, and use correct grammar.

Question

Quizplus · Accepted Answer

Just as when you are delivering service face-to-face with a customer, you must speak clearly, smile frequently, and use correct grammar.

When Delivering Service Face-To-Face with a Customer,you Should