Which of the following strategies should be adopted for successfully providing effective customer service over the telephone?
A) Address customers using their first name irrespective of their consent.
B) Always ask open-end questions to clarify or verify information.
C) Always answer a phone call by the third or fourth ring.
D) Multi-task while attending to customers on the telephone in order to save time.

Question

Quizplus · Accepted Answer

One tip for success is to always answer by the third or fourth ring. This sends a nonverbal message to your customers of your availability to serve them.

Which of the Following Strategies Should Be Adopted for Successfully