James,a sales executive at Shop Stop,an apparel store encounters a German customer who is not familiar with English.The customer tries to communicate his requirements to James who tries to interpret what the customer expects.After interpreting the customer's needs,James seeks clarity to help understand the customer better.James is ____.
A) adopting a flippant approach
B) paraphrasing the customer's message
C) using closed-end questions
D) pretending to address the customer's needs

Question

Quizplus · Accepted Answer

After focusing on what you think is the customer's message, you may convey your understanding to the customer in your own words. When you think that you don't understand, either paraphrase the part of the customer's message up to the point at which you did understand or ask clarifying questions.

James,a Sales Executive at Shop Stop,an Apparel Store Encounters a German