An emotion-reducing communication strategy that helps in handling conflict is ____.
A) empathizing with customer
B) raising the voice
C) keeping communication closed
D) showing aggressiveness

Question

Quizplus · Accepted Answer

Applying basic emotion-reducing communication strategies (e.g., empathizing, agreeing with the customer, and lowering voice volume) makes the conflict situation more manageable.

An Emotion-Reducing Communication Strategy That Helps in Handling Conflict Is