Which of the following statements is true of successful organizations?
A) The mission and vision statements of these organizations are completely different.
B) They typically view customers from the standpoint of what company products or services they use.
C) The members of the upper management make themselves clearly visible to front-line employees.
D) They realize that it is cheaper to continually attract new customers than to retain current customers.

Question

Quizplus · Accepted Answer

In successful organizations, members of upper management make themselves clearly visible to frontline employees and are in tune with customer needs and expectations.

Which of the Following Statements Is True of Successful Organizations