Managers should always ensure that employees:
A) focus on attracting new customers rather than retaining current customers.
B) communicate the internal problems of the organization to customers.
C) are given assignments that tie in directly with the ultimate purpose or mission and overall values or beliefs of the organization.
D) focus on taking a one-time service or sales opportunity approach instead of developing an ongoing relationship with customers.

Question

Quizplus · Accepted Answer

One issue in developing employee goals is to ensure that they make sense and tie in directly with the established overall departmental and organizational goals. Too often, employees are given assignments that are contrary to the ultimate purpose or mission and overall values or beliefs of the organization.

Managers Should Always Ensure That Employees