A cable TV company redesigned jobs so that one employee interacts directly with customers,connects and disconnects their cable service,installs their special services and collects overdue accounts in an assigned area.Previously,each task was performed by a different person and the customer interacted only with someone at head office.This change is an example of:
A) increasing job enrichment by establishing client relationships.
B) encouraging self-reinforcement.
C) introducing job rotation.
D) increasing job specialization.
E) none of the above.

Question

Quizplus · Accepted Answer

The redesign of the jobs to have one employee interact directly with customers, connect/disconnect cable services, install special services, and collect overdue accounts in an assigned area is an example of increasing job enrichment by establishing client relationships. This change allows the employee to have more direct contact with customers, which can lead to increased job satisfaction and motivation.

A Cable TV Company Redesigned Jobs So That One Employee