Which of the following is known to increase employee responsiveness to problems and opportunities as well as improve customer service?
A) Job specialization
B) Job rotation
C) Scientific management
D) Empowerment
E) Both 'A' and 'C'

Question

Quizplus · Accepted Answer

Empowerment involves giving employees the authority and resources to make decisions and take action in their work. This increased autonomy and responsibility can lead to increased responsiveness to problems and opportunities, as well as better customer service. Job specialization (A) and scientific management (C) may focus more on efficiency and standardization rather than employee empowerment. Job rotation (B) may provide some variety for employees, but does not necessarily enhance their decision-making abilities or responsiveness.

Which of the Following Is Known to Increase Employee Responsiveness