Question 1

The textbook describes five strategies to improve your personal career development.Identify any three of these strategies and give an example of what you might specifically do to engage in this strategy.

Accepted Answer

The answer of The textbook describes five strategies to improve...

Question 2

ACME Building Supplies is about to introduce a new customer service program that will affect all of its 200 sales and service employees.Job duties will be changed and the employee reward system will be altered to fit this new customer focus.Moreover,the company wants to improve the efficiency of work processes,thereby removing some of the comfortable (and often leisurely)routines that employees have followed over the years.Describe three types of forces resisting change that the company will potentially experience during this change process.

Accepted Answer

The answer of ACME Building Supplies is about to introduce...

Question 3

Describe three ethical problems that may arise from organizational change activities.

Accepted Answer

The answer of Describe three ethical problems that may arise...

Question 4

The CEO of a small manufacturing company (120 employees)recently heard about future search events as a means to bring about organizational change.The CEO wants to use one of these events to convince employees that they need to reduce costs to remain competitive.The CEO has invited you,as a future search consultant,to discuss the future search process and how well it might work for the CEO.

Accepted Answer

The answer of The CEO of a small manufacturing company...

Question 5

Outline the organizational change process based on the action research approach.

Accepted Answer

The answer of Outline the organizational change process based on...

Question 6

Describe appreciative inquiry and explain how it differs from traditional organizational change interventions.

Accepted Answer

The answer of Describe appreciative inquiry and explain how it...

Question 7

A large hotel is experiencing conflict and organizational politics among its managers.The hotel's customer service ratings are suffering,so managers are pointing to other departments as the cause of the problem.The conflicts and politics are further contributing to the customer service problems.The CEO of this hotel wants to apply the appreciative inquiry process to improve this situation.Describe the four stages of appreciative inquiry and describe what should happen in each stage.Be sure that your answer describes the appreciative inquiry process in the context of this hotel.

Accepted Answer

The answer of A large hotel is experiencing conflict and...

Question 8

Suppose that you are an external organizational change consultant who has just received an invitation to work with a medium-sized retail firm.Describe the issues that you need to consider regarding the client-consultant relationship.

Accepted Answer

The answer of Suppose that you are an external organizational...

Question 9

Until recently,employees at a regional building of a large telephone company were throwing out nearly two tons of rubbish every day.To reduce the amount of waste at the 12-storey building,a special task force was set up consisting of respected employees representing most areas within the building.The task force reviewed practices in other organizations and developed action plans to implement the changes.Employees received weekly information via email during the two months before the program started about what changes they should expect.Employees attended special sessions that showed them how to reduce paper waste by using both sides of paper,using scrap paper as memo pads,reusing office envelopes and relying more on email and voice mail than written memos.A special telephone hotline was set up so that employees could get answers to questions about recycling and ease their concerns about the change.The program also created barriers to wasteful behavior.Paper towels were replaced with electric hand dryers in the washrooms.Styrofoam cups were replaced with reusable mugs at each employee's desk.Wastepaper baskets in each cubicle were removed.In their place,employees were given tiny reusable bags to carry non-recyclables to specially marked trash cans located elsewhere in the building.The task force monitored waste every week and displayed the results on a large graph in the building entrance.What strategies did this company use to minimize resistance to change?

Accepted Answer

The answer of Until recently,employees at a regional building of...

Quiz 17: Organizational Change

The textbook describes five strategies to improve your personal career development.Identify any three of these strategies and give an example of what you might specifically do to engage in this strategy.

Describe three ethical problems that may arise from organizational change activities.

Outline the organizational change process based on the action research approach.

Describe appreciative inquiry and explain how it differs from traditional organizational change interventions.

Suppose that you are an external organizational change consultant who has just received an invitation to work with a medium-sized retail firm.Describe the issues that you need to consider regarding the client-consultant relationship.