Conflict management refers to interventions that:
A) try to increase the amount of conflict among employees.
B) successfully remove conflict from the organization.
C) remove manifest conflict as well as negative conflict outcomes even though the sources of conflict remain in place.
D) convince employees that conflict should be avoided.
E) alter the level and form of conflict in ways that maximize its benefits and minimize its dysfunctional consequences.

Question

Quizplus · Accepted Answer

Conflict management interventions aim to maximize the benefits of conflict and minimize any negative and dysfunctional consequences. This means altering the level and form of conflict to achieve a positive outcome, rather than simply trying to remove or avoid conflict altogether. Option A is incorrect as increasing conflict is not a desirable outcome for conflict management. Option B is incorrect as total removal of conflict is unrealistic and may not always be the best solution. Option C is incorrect as removing only manifest conflict without addressing the underlying sources of conflict may lead to it resurfacing later. Option D is incorrect as avoiding conflict entirely can lead to repressed feelings and unresolved issues.

Conflict Management Refers to Interventions That