Constructive conflict is less likely to turn into socioemotional conflict when team members:
A) learn how to argue more forcefully with each other.
B) have higher emotional intelligence.
C) have high differentiation.
D) have competitive team norms.
E) use a forcing style of conflict resolution.

Question

Quizplus · Accepted Answer

Emotional intelligence involves the ability to recognize and manage one's own emotions and those of others, which can help team members stay focused on the issues at hand during conflict and avoid personal attacks. Higher emotional intelligence can thus help prevent constructive conflict from turning into socioemotional conflict. Choices A, C, D, and E are all associated with more negative outcomes, such as aggression or avoidance, and are not effective ways to prevent socioemotional conflict.

Constructive Conflict Is Less Likely to Turn into Socioemotional Conflict