When helping to develop behaviorally anchored rating scales (BARS), a bank teller writes that an example of low effectiveness would be giving a customer the wrong amount of cash during a transaction. The bank teller is giving a:

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The bank teller is providing a critical incident, which is a specific example of behavior that helps to anchor a particular rating on a BARS. The incident describes low effectiveness by giving a customer the wrong amount of cash during a transaction, which helps to define what behavior falls below or meets expectations in this particular job role.

When Helping to Develop Behaviorally Anchored Rating Scales (BARS), a Bank