Don graduated and takes his mom to dinner after the ceremony.At the restaurant, the waitperson always fills up their water glasses, checks on their table and takes care of their requests.Don notes that the last time he was at this same restaurant the experience was completely different (and MUCH worse) .This scenario illustrates the ___________ of services.
A) intangibility
B) inconsistency
C) perishability
D) inseparability
E) uniqueness of the service
Correct Answer:
Verified
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