Customers are the reason an organizations exists.Customer __________ can be measured with surveys or by the number of customer complaints it receives.

Question

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Customer satisfaction refers to how pleased or content a customer is with a product or service. Satisfaction can be measured through surveys that ask customers to rate their experience, or by the number of complaints a company receives. It is important for a company to prioritize customer satisfaction in order to build loyalty, increase retention rates, and drive repeat business.

Customers Are the Reason an Organizations Exists