The degree to which a company specifies how decisions are to be made so that employees' behavior becomes predictable is referred to as:
A)uniformity of output.
B)conformity.
C)standardization.
D)maximization of effort.
E)behavioral control.

Question

Quizplus · Accepted Answer

Standardization refers to the degree to which a company specifies the steps in a process, the methods to be used, and the performance expectations for employees. This leads to more predictability in employees' behavior as they follow the prescribed methods and expectations. The other options (A, B, D, and E) are related to other concepts such as consistent quality, adherence to norms, efficient use of resources, and managing employee behavior, but do not specifically relate to the specification of decision-making processes.

The Degree to Which a Company Specifies How Decisions Are