A hospital examines its processes closely and then changes them radically to become more patient-centered.Among the changes are new ways of doing tasks and new groupings of workers.This is an example of:
A)restructuring.
B)reengineering.
C)total quality management.
D)benchmarking.
E)downsizing.

Question

Quizplus · Accepted Answer

The scenario describes a radical change in processes, which is a characteristic of reengineering. The hospital is restructuring and creating new groupings of workers, but this is a part of the broader process of reengineering. Total quality management and benchmarking focus more on improving existing processes, rather than making radical changes. Downsizing involves reducing the size of an organization, which is not described in the scenario.

A Hospital Examines Its Processes Closely and Then Changes Them