Which of the following actions would you expect to see in a company that is undergoing a reengineering?
A)Hiring more managers
B)Hiring more workers
C)Examining activities from a customer's point of view
D)Investing more in product research and development (R&D)
E)Centralizing decision-making authority

Question

Which of the following actions would you expect to see in a company that is undergoing a reengineering?
A)Hiring more managers
B)Hiring more workers
C)Examining activities from a customer's point of view
D)Investing more in product research and development (R&D) 
E)Centralizing decision-making authority

Quizplus · Accepted Answer

Reengineering involves rethinking and redesigning business processes to improve efficiency and effectiveness. Examining activities from a customer's point of view is essential to identify areas of improvement and create processes that align with customer needs. Hiring more managers or workers or investing more in R&D may not necessarily result in process improvement. Centralizing decision-making authority may also not be suitable for reengineering, as it could hinder involvement and buy-in from employees.

Which of the Following Actions Would You Expect to See