Which of the following is the first step in the five-step chain reaction, as articulated by Deming, with regard to the philosophy underlying TQM?
A)hnprovement in productivity
B)Increase in a company's profitability
C)Higher market share due to superior quality of products
D)Reduction of costs due to improved quality
E)Creation of more jobs

Question

Quizplus · Accepted Answer

The first step in Deming's chain reaction is the reduction of costs due to improved quality, which leads to increased productivity and other benefits.

Which of the Following Is the First Step in the Five-Step