RST Consulting screens job applicants by viewing their résumés electronically and using several interviews to select highly skilled people. By doing so, the managers at RST consultin ensure that the wrong candidates are not picked for a particular job. This is an example of:
A) concurrent control.
B) feedforward control.
C) feedback control.
D) bureaucratic control.
E) clan control.

Question

Quizplus · Accepted Answer

The process described in the scenario is an example of feedforward control. RST Consulting is proactively taking steps to ensure that the wrong candidates are not selected by using electronic resume screening and conducting multiple interviews to identify the most qualified applicants. This approach is focused on preventing problems before they occur, which is the essence of feedforward control. Concurrent control involves monitoring ongoing operations to identify and solve problems as they arise, while feedback control involves reviewing past performance to identify opportunities for improvement. Bureaucratic control typically involves strict rules and procedures, while clan control involves a collaborative approach that emphasizes shared values and norms within an organization.

RST Consulting Screens Job Applicants by Viewing Their Résumés Electronically