An approach that creates teams of expert change agents known as "green belts and black belts," to take control of problem finding, problem-solving, and train other employees in implementing solutions is called _____.
A) total quality management
B) continuous improvement
C) Six Sigma
D) lean manufacturing
E) return on quality (ROQ)

Question

Quizplus · Accepted Answer

This approach is specifically describing the Six Sigma methodology, which relies on teams of trained experts to lead problem-solving and process improvement initiatives throughout an organization. Total quality management, continuous improvement, lean manufacturing, and return on quality all share some similarities with Six Sigma, but do not use the specific team structure of green belts and black belts.

An Approach That Creates Teams of Expert Change Agents Known