Justine is frustrated with her company's inability to link production, customer service and other internal processes with her customers. Justine believes her company's __________ are inadequate.
A) Spanning processes
B) Customer value measures
C) Strategic business units
D) Mission statements
E) Top-to-top selling teams

Question

Quizplus · Accepted Answer

Spanning processes refer to internal processes that connect different departments or functions within a company. Justine's frustration with the company's inability to link production, customer service, and other internal processes with customers suggests that the company's spanning processes are inadequate.

Justine Is Frustrated with Her Company's Inability to Link Production