Question 1

A summary of the knowledge,skills,and abilities that are needed to perform a specific job is known as a job ____________.
A) design
B) hypothesis
C) description
D) specification
E) validation

Accepted Answer

Job specification may be defined as the knowledge,skills,and abilities needed to perform the job.

Question 2

The information that managers need to make good human resources decisions about how to train,motivate,and reward organizational members can be obtained through ___________.
A) recruitment
B) induction
C) training
D) the performance appraisal
E) feedback

Accepted Answer

Performance appraisal can provide managers with the information they need to make good human resources decisions-decisions about how to train,motivate,and reward organizational members.

Question 3

The process of identifying the job descriptions and the job specifications for all of the jobs within an organization is known as a job ____________.
A) design
B) analysis
C) utilization
D) hypothesis
E) validation

Accepted Answer

Job analysis is the process of identifying (1)the tasks,duties,and responsibilities that make up a job (the job description)and (2)the knowledge,skills,and abilities needed to perform the job (the job specifications).

Question 4

When managers hire contract employees who are not regular employees of their organization to produce goods and services,it is known as:
A) open sourcing.
B) downsizing.
C) insourcing.
D) job specification.
E) outsourcing.

Accepted Answer

Outsourcing occurs when,instead of recruiting and selecting employees to produce goods and services,managers contract with people who are not members of their organization to produce goods and services.

Question 5

The HRM process of determining whether a candidate has the potential to perform well in a specific job is a part of ____________.
A) validation
B) job analysis
C) recruitment
D) selection
E) appraisal

Accepted Answer

Selection is the process by which managers determine the relative qualifications of job applicants and their potential for performing well in a particular job.

Question 6

The set of activities in which managers engage to predict the future human resource needs of their organization is known as:
A) appraisal.
B) human resource management.
C) human resource planning.
D) recruitment.
E) scenario planning.

Accepted Answer

Human resource planning includes all the activities managers engage in to forecast their current and future human resource needs.

Question 7

A large publishing company contracts with a freelance writer for the task of copyediting a new manuscript,instead of hiring a full-time copyeditor.This is an example of:
A) lateral movement.
B) open sourcing.
C) outsourcing.
D) job rotation.
E) downsizing.

Accepted Answer

Outsourcing occurs when,instead of recruiting and selecting employees to produce goods and services,managers contract with people who are not members of their organization to produce goods and services.

Question 8

The attempt by managers to estimate the qualifications and the number of employees an organization will need,given its goals and strategies,is the process of _____________.
A) supply forecasting
B) economic modeling
C) selection forecasting
D) demand forecasting
E) job analysis

Accepted Answer

Demand forecasts estimate the qualifications and numbers of employees an organization will need given its goals and strategies.

Question 9

Microsoft Corporation interviews dozens of highly qualified programmers before deciding on which ones to hire.This is the HRM process of _____________.
A) recruitment
B) development
C) selection
D) validation
E) orientation

Accepted Answer

Managers use recruitment and selection,the first component of an HRM system,to attract and hire new employees who have the abilities,skills,and experiences that will help an organization achieve its goals.Microsoft Corporation has the goal of remaining the premier computer software company in the world.To achieve this goal,managers at Microsoft realize the importance of hiring only the best software designers: Hundreds of highly qualified candidates are interviewed and rigorously tested.This careful attention to selection has contributed to Microsoft's competitive advantage.

Question 10

The process of identifying and describing in writing the tasks,duties,and responsibilities for a specific job results in a job _____________.
A) description
B) specification
C) validation
D) design
E) hypothesis

Accepted Answer

Job description may be defined as the tasks,duties,and responsibilities that make up a job.

Question 11

Six Sigma programs ____________.
A) are a required part of every HR system
B) do not require HR initiatives
C) can be built by employees from the bottom up
D) require top management commitment
E) are the responsibility of middle management

Accepted Answer

In order for "Six Sigma" quality improvement plans to be effective,top managers have to be committed to Six Sigma,employees must be motivated,and there must be demand for the products or services of the organization.

Question 12

The process by which managers determine the relative qualifications of job applicants for an open position is known as:
A) validation.
B) selection.
C) recruitment.
D) appraisal.
E) induction.

Accepted Answer

Selection is the process by which managers determine the relative qualifications of job applicants and their potential for performing well in a particular job.

Question 13

A software firm has an opening for a software programmer.Jason,the HR manager,is making a list of all the tasks,duties,and responsibilities that make up a software programmer's job.He then lists the knowledge,skills,and abilities that a candidate should posses in order for him/her to perform the job.This is the process of developing a job ____________.
A) hypothesis
B) validation
C) utilization
D) design
E) analysis

Accepted Answer

Job analysis is the process of identifying (1)the tasks,duties,and responsibilities that make up a job (the job description)and (2)the knowledge,skills,and abilities needed to perform the job (the job specifications).

Question 14

The component of an HRM system that focuses on attempting to attract and hire employees who have the abilities and experiences to help the organization to achieve its goals is known as:
A) job searching.
B) development.
C) recruitment and selection.
D) advertising.
E) outsourcing.

Accepted Answer

Recruitment and selection is the first component of an HRM system,used by managers to attract and hire new employees who have the abilities,skills,and experiences that will help an organization achieve its goals.

Question 15

Newly-hired programmers at Microsoft Corporation join small work teams so that experienced workers can serve as mentors to them while they are adjusting to their new job.This is the HRM process of ____________.
A) self-managing work teams
B) selection
C) performance appraisal
D) orientation
E) training and development

Accepted Answer

Managers use the second component of the HRM process,training and development,to ensure that organizational members develop the skills and abilities that will enable them to perform their jobs effectively in the present and the future.

Question 16

Steffie has requested for a week's leave to be with her mother,who is very ill.Her manager refuses to grant her the leave even though Steffie is aware that this would result in a loss of pay,and she is agreeable to it.If her manager does not grant Steffie leave,the employer would be violating ____________.
A) the Age Discrimination in Employment Act
B) Title VII of the 1964 Civil Rights Act
C) the Family and Medical Leave Act
D) the Equal Pay Act
E) the Union Act

Accepted Answer

The Family and Medical Leave Act requires that employers provide 12 weeks of unpaid leave for medical and family reasons including paternity and illness of a family member.

Question 17

Managers face contemporary challenges such as managing HIV-positive employees,managing older workers,and eliminating sexual harassment.These arise out of the _______________ environment of business.
A) economic
B) social
C) legal
D) political
E) demographic

Accepted Answer

Managers are required to respond to all of these issues due to Federal legislation,which is part of the legal environment.Contemporary challenges that managers' face related to the legal environment include how to eliminate sexual harassment.How they can accommodate employees with disabilities,how to deal with employees who have substance abuse problems,and how to manage HIV-positive employees and employees with AIDS.

Question 18

The set of activities in which managers generate a pool of qualified candidates for open positions is known as:
A) selection.
B) outsourcing.
C) induction.
D) recruitment.
E) development.

Accepted Answer

Recruitment includes all the activities managers engage in to develop a pool of qualified candidates for open positions.

Question 19

The component of an HRM system that focuses on helping employees to build the skills and abilities that will enable them to perform their jobs successfully is:
A) training and development.
B) education.
C) quality improvement.
D) performance appraisal.
E) feedback.

Accepted Answer

Managers use the second component of the HRM process,training and development,to ensure that organizational members develop the skills and abilities that will enable them to perform their jobs effectively in the present and the future.

Question 20

In the United States,the law which requires male and female employees to be paid the same if they perform equal work is ____________.
A) Title VII of the 1964 Civil Rights Act
B) the Comparable Worth Act
C) the Americans with Disabilities Act
D) the Equal Pay Act
E) the Labor Union Act

Accepted Answer

The Equal Pay Act requires that men and women be paid equally if they are performing equal work.

Quiz 12: Building and Managing Human Resources

A summary of the knowledge,skills,and abilities that are needed to perform a specific job is known as a job ____________.

The information that managers need to make good human resources decisions about how to train,motivate,and reward organizational members can be obtained through ___________.

The process of identifying the job descriptions and the job specifications for all of the jobs within an organization is known as a job ____________.

When managers hire contract employees who are not regular employees of their organization to produce goods and services,it is known as:

The HRM process of determining whether a candidate has the potential to perform well in a specific job is a part of ____________.

The set of activities in which managers engage to predict the future human resource needs of their organization is known as:

A large publishing company contracts with a freelance writer for the task of copyediting a new manuscript,instead of hiring a full-time copyeditor.This is an example of:

The attempt by managers to estimate the qualifications and the number of employees an organization will need,given its goals and strategies,is the process of _____________.

Microsoft Corporation interviews dozens of highly qualified programmers before deciding on which ones to hire.This is the HRM process of _____________.

The process of identifying and describing in writing the tasks,duties,and responsibilities for a specific job results in a job _____________.

Six Sigma programs ____________.

The process by which managers determine the relative qualifications of job applicants for an open position is known as:

The component of an HRM system that focuses on attempting to attract and hire employees who have the abilities and experiences to help the organization to achieve its goals is known as:

Newly-hired programmers at Microsoft Corporation join small work teams so that experienced workers can serve as mentors to them while they are adjusting to their new job.This is the HRM process of ____________.

Managers face contemporary challenges such as managing HIV-positive employees,managing older workers,and eliminating sexual harassment.These arise out of the _______________ environment of business.

The set of activities in which managers generate a pool of qualified candidates for open positions is known as:

The component of an HRM system that focuses on helping employees to build the skills and abilities that will enable them to perform their jobs successfully is:

In the United States,the law which requires male and female employees to be paid the same if they perform equal work is ____________.