Question 1

When an organization has a strong and cohesive organizational culture that controls employee attitudes and behaviors,that company has a(n)_____________ culture.

Accepted Answer

An adaptive culture is a strong and cohesive organizational culture that controls employee attitudes and behaviors.

Question 2

The control that is imposed on workers within the organization by the shared values,norms,standards of behavior,and expectations is _____________ control.

Accepted Answer

Clan control is the control exerted on individuals and groups in an organization by shared values,norms,standards of behavior,and expectations.

Question 3

In assessing the need for organizational change,managers must:

Accepted Answer

Assessing the need for change calls for managers to perform two important activities: (1)recognizing that there is a problem and (2)identifying its source.

Question 4

With management by objectives,the first thing established are ___________.

Accepted Answer

Management by objective starts when top managers establish overall organizational objectives such as specific financial performance targets.

Question 5

When a manager is evaluated on the difference between sales revenue and the budgeted cost of making those goods and services,this is an example of a(n)_____________ budget approach.

Accepted Answer

Managers of a division may be given a fixed budget for resources and be evaluated on the amount of goods or services they can produce using those resources.This is a cost or expense budget approach.

Question 6

Organization change can be defined as:

Accepted Answer

Organization change is the movement of an organization away from its present state and toward some desired future state to increase its efficiency and effectiveness.

Question 7

The most immediate and potent form of behavior control is:

Accepted Answer

The most immediate and potent form of behavior control is direct supervision by managers who actively monitor and observe the behavior of their subordinates,teach subordinates the behaviors that are appropriate and inappropriate,and intervene to take corrective action as needed.

Question 8

The process through which managers try to increase members' abilities to understand and appropriately respond to changing conditions is known as:

Accepted Answer

Organizational learning is the process through which managers try to increase organizational members' abilities to understand and appropriately respond to changing conditions.

Question 9

When a divisional manager is evaluated based on the operating income of his division,this is an example of a(n)_____________ budget approach.

Accepted Answer

With a profit budget,managers are evaluated on the difference between revenues generated by the sale of goods and services and budgeted cost of making those goods and services,which is the operating income.

Question 10

In an adaptive culture,employees often receive rewards based on:

Accepted Answer

In adaptive cultures,employees often receive rewards linked directly to their performance and to the performance of the company as a whole.

Question 11

The process of comparing one company's performance on specific dimensions with the performance of high-performing organizations,to decide how successful a change effort has been is known as:

Accepted Answer

Benchmarking is comparing one company's performance on specific dimensions with the performance of high-performing organizations,to decide how successful a change effort has been.

Question 12

What are the four steps in the control process?

Accepted Answer

The answer of What are the four steps in the...

Question 13

Define control systems and mention the three characteristics of an effective control system.

Accepted Answer

The answer of Define control systems and mention the three...

Question 14

The set of values,norms,and expectations of behavior that control the ways in which workers interact with one another within the organization is known as ___________.

Accepted Answer

Organizational culture is the shared set of beliefs,expectations,values,norms,and work routines that influences how members of an organization relate to one another and work together to achieve organizational goals.

Question 15

A worker at a motorcycle plant comes up with a new way to attach the fuel injection system to the motor,increasing the efficiency of the assembly process.Always on the lookout for ways to standardize procedures,managers instruct all employees to attach fuel injection systems the same way.If all workers followed the rule to the letter,every car would come off the assembly line with its fuel injection system attached in the new way and there would be no need to check exhaust pipes at the end of the line.The managers of the motorcycle plant are using ___________.

Accepted Answer

Bureaucratic control is control by means of a comprehensive system of rules and standard operating procedures (SOPs)that shapes and regulates the behavior of divisions,functions,and individuals.It is the responsibility of a manager to develop rules that allow employees to perform their activities efficiently and effectively.When employees follow the rules that managers have developed,their behavior is standardized-actions are performed the same way time and time again-and the outcomes of their work are predictable.

Question 16

Entrepreneurship is the:

Accepted Answer

Entrepreneurship is the mobilization of resources to take advantage of an opportunity to provide customers with new or improved goods and services.

Question 17

When actions are performed by employees the same way time and time again and the outcomes of their work are predictable,employee behavior is:

Accepted Answer

When employees follow the rules that managers have developed,their behavior is standardized-actions are performed the same way time and time again-and the outcomes of their work are predictable.

Question 18

Rules and SOPs are used to regulate the behavior of workers within the organization with a(n)_____________ system.

Accepted Answer

Bureaucratic control is control by means of a comprehensive system of rules and standard operating procedures (SOPs)that shapes and regulates the behavior of divisions,functions,and individuals.

Question 19

When an organization has a culture that leads to values and norms that fail to motivate or inspire employees,which eventually leads to stagnation and often failure over time,that company has a(n)_____________ culture.

Accepted Answer

Inert cultures are those that lead to values and norms that fail to motivate or inspire employees;they lead to stagnation and often failure over time.

Question 20

A divisional manager's performance is evaluated on the basis of the difference between the sales revenues generated by that division and the cost of making those goods and services.The divisional manager being evaluated using the _____________ budget approach.

Accepted Answer

In a profit budget approach,managers are evaluated on the difference between the revenues generated by the sales of goods and services and the budgeted cost of making those goods and services.

Quiz 8: Control, Change, and Entrepreneurship

When an organization has a strong and cohesive organizational culture that controls employee attitudes and behaviors,that company has a(n) _____________ culture.