Question 1

At the annual Human Resource International conference,Bob,CEO of TateCo,accepts the award for his company's efforts in diversification.Bob is acting as:
A)Figurehead
B)Leader
C)Liaison
D)Entrepreneur
E)Spokesperson

Accepted Answer

In the figurehead role,a manager conveys that the effective management of diversity is a valued goal and objective.

Question 2

The idea that managers should receive a raise in pay based upon their contributions to the organization,and not based on their gender,is consistent with which principle?
A)Social auditing
B)Procedural justice
C)Distributive justice
D)The ombudsman effect
E)The glass ceiling

Accepted Answer

The principle of distributive justice dictates fair distribution of pay,promotions,job titles,interesting job assignments,office space,and other organizational resources among members of an organization.

Question 3

The Supervisor of medical billing at a hospital has been establishing a rubric that helps her to be objective when she decides whom to promote to a new position within her department.This is based upon which principle?
A)The glass ceiling
B)Procedural justice
C)The ombudsman effect
D)Social auditing
E)Affirmative Action

Accepted Answer

The principle of procedural justice requires that managers use fair procedures to determine how to distribute outcomes to organizational members.

Question 4

A manager who is effectively managing diversity in the liaison role would:
A)Convey how valuable a goal effective management of diversity is
B)Serve as a role model for treating others fairly
C)Help diverse individuals to coordinate their efforts
D)Support diversity initiatives in the wider community
E)Inform employees about diversity policies and initiatives

Accepted Answer

In the liaison role,a manager enables diverse individuals to coordinate their efforts.

Question 5

Justin,a Human Resources Manager for XYZ Company,commits 20% of this year's budget to develop a new program for valuing diversity in the company.He is acting in the ________ role.
A)resource allocator
B)entrepreneur
C)monitor
D)negotiator
E)disturbance handler

Accepted Answer

In the entrepreneur role,a manager commits resources to develop new ways to effectively manage diversity.

Question 6

A Target retail store in Phoenix,Arizona stocks CDs with Spanish-speaking singers because its shoppers want to buy this type of item,even though the typical Target store does not stock this item.This is an example of:
A)Community involvement
B)Procedural justice
C)Social justice
D)Social responsibility
E)Managing diversity

Accepted Answer

In an attempt to suit local customers' needs and tastes,organizations like Target often vary the selection of products available in stores in different cities and regions.

Question 7

At Lucky Car Rental,employees' promotions are based on their performance evaluations,independent of ethnicity,age,or gender.This is known as:
A)Procedural justice
B)Equal Pay Act
C)Distributive justice
D)Affirmative Action
E)Social justice

Accepted Answer

Managers have an obligation to ensure that distributive justice exists in their organizations.This does not mean that all members of an organization receive identical or similar outcomes;rather,it means that members who receive more favorable outcomes than others have made substantially higher or more significant contributions to the organization.

Question 8

Annie assigns the various jobs within her organization to employees based on their contribution to the company.Annie's action is consistent with which principle?
A)Distributive justice
B)Department justice
C)Environmental justice
D)Procedural justice
E)Social justice

Accepted Answer

Managers have an obligation to ensure that distributive justice exists in their organizations.This does not mean that all members of an organization receive identical or similar outcomes;rather,it means that members who receive more favorable outcomes than others have made substantially higher or more significant contributions to the organization.

Question 9

The marketing manager at RST Consulting,allocates the year-end bonuses to employees based on performance evaluations.What principle is the manager following?
A)Social auditing
B)Procedural justice
C)Distributive justice
D)The ombudsman effect
E)The glass ceiling

Accepted Answer

Managers have an obligation to ensure that distributive justice exists in their organizations.This does not mean that all members of an organization receive identical or similar outcomes;rather,it means that members who receive more favorable outcomes than others have made substantially higher or more significant contributions to the organization.

Question 10

Which of the following is NOT an important area for a manager to exercise distributive justice within the organization?
A)Allocation of pay raises
B)Allocation of promotions
C)Allocation of office space
D)Allocation of job assignments
E)Allocation of proprietary information

Accepted Answer

The principle of distributive justice dictates fair distribution of pay,promotions,job titles,interesting job assignments,office space,and other organizational resources among members of an organization.

Question 11

According to Catalyst,Fortune 500 women compose about _____% of managerial and professional workers,but only about ______% of corporate officers.
A)70%,10%
B)70%,30%
C)50%,15%
D)50%,30%
E)40%,30%

Accepted Answer

According to Catalyst,Fortune 500 women compose about 50.5% of managerial and professional workers,but only about 15.4% of corporate officers.

Question 12

In the U.S. ,which of the following groups are expected to grow the most?
A)African-Americans and Asians
B)Asians and Hispanics
C)Hispanics and non-Hispanic whites
D)Hispanics and African Americans
E)Asians and American Indians/Alaska Natives

Accepted Answer

It is estimated that the Hispanic and Asian populations will triple during this 50-year period.

Question 13

Samantha runs her own small business.She treats all her employees,customers,and suppliers fairly,regardless of their age,gender,or ethnicity.She is acting in the _________ role by doing this.
A)decision-maker
B)liaison
C)leader
D)figurehead
E)negotiator

Accepted Answer

In the leader role,a manager serves as a role model and institute policies and procedures to ensure that diverse members are treated fairly.

Question 14

In addition to prohibiting discrimination in employment decisions on the basis of race,religion,sex,color,or national origin,the Civil Rights Act of 1991:
A)Required employers to provide medical leave
B)Allowed for the awarding of punitive and compensatory damages
C)Prohibited discrimination on the basis of sexual orientation
D)Prohibited discrimination on the basis of age
E)Required employers to provide reasonable accommodations

Accepted Answer

The Civil Rights Act of 1991 prohibits discrimination (as does Title VII)and allows for the awarding of punitive and compensatory damages,in addition to back pay,in cases of intentional discrimination.

Question 15

As the branch manager of Missouri Bank,Jim is responsible for informing all branch staff about changes in the diversity policies.Jim is acting in the ______ role.
A)disseminator
B)leader
C)liaison
D)figurehead
E)communicator

Accepted Answer

In the disseminator role,a manager informs employees about diversity policies and initiatives and the intolerance of discrimination.

Question 16

Title VII of the Civil Rights Act prohibits discrimination on the basis of all but one of the following.Which one?
A)Sex
B)Religion
C)Age
D)National origin
E)Disability

Accepted Answer

Title VII of the Civil Rights Act prohibits discrimination in employment decisions on the basis of race,religion,sex,color,or national origin.

Question 17

Devin considers himself part of the gay population in the U.S.Which federal law prohibits discrimination against him for his sexual orientation?
A)Title IIV of the Civil Rights Act
B)ADA
C)1991 Civil Rights Act
D)1990 Discrimination in Employment Act
E)No Federal law prohibits discrimination based on sexual orientation.

Accepted Answer

Although no federal law prohibits discrimination based on sexual orientation,20 states have such laws.

Question 18

As the manager of Taylor Construction,Scott created a policy that the company will require all subcontractors to submit monthly reports that show the percentage of work that was completed by diverse employees.This is an example of:
A)Managing diversity
B)Quid pro quo
C)Affirmative action
D)Overt discrimination
E)Stereotyping

Accepted Answer

More and more,managers and organizations concerned about diversity are insisting that their suppliers also support diversity.

Question 19

Ford Motor Co.assigns female engineers to an automobile design team to make sure that the needs of potential female customers are met in the design of the car.This is an example of:
A)Reverse discrimination
B)Overt discrimination
C)Managing diversity
D)Procedural justice
E)Distributive justice

Accepted Answer

This represents responding to customer diversity.

Question 20

Darden Restaurant seeks to satisfy the needs and tastes of diverse customers by providing menus in Spanish in communities with large Hispanic populations.This is an example of:
A)Procedural justice
B)Distributive justice
C)Managing diversity
D)Social discrimination
E)Social equality

Accepted Answer

This represents responding to customer diversity.

Quiz 5: Managing Diverse Employees in a Multicultural Environment

At the annual Human Resource International conference,Bob,CEO of TateCo,accepts the award for his company's efforts in diversification.Bob is acting as:

The idea that managers should receive a raise in pay based upon their contributions to the organization,and not based on their gender,is consistent with which principle?

The Supervisor of medical billing at a hospital has been establishing a rubric that helps her to be objective when she decides whom to promote to a new position within her department.This is based upon which principle?

A manager who is effectively managing diversity in the liaison role would:

Justin,a Human Resources Manager for XYZ Company,commits 20% of this year's budget to develop a new program for valuing diversity in the company.He is acting in the ________ role.

A Target retail store in Phoenix,Arizona stocks CDs with Spanish-speaking singers because its shoppers want to buy this type of item,even though the typical Target store does not stock this item.This is an example of:

At Lucky Car Rental,employees' promotions are based on their performance evaluations,independent of ethnicity,age,or gender.This is known as:

Annie assigns the various jobs within her organization to employees based on their contribution to the company.Annie's action is consistent with which principle?

The marketing manager at RST Consulting,allocates the year-end bonuses to employees based on performance evaluations.What principle is the manager following?

Which of the following is NOT an important area for a manager to exercise distributive justice within the organization?

According to Catalyst,Fortune 500 women compose about _% of managerial and professional workers,but only about __% of corporate officers.

In the U.S. ,which of the following groups are expected to grow the most?

Samantha runs her own small business.She treats all her employees,customers,and suppliers fairly,regardless of their age,gender,or ethnicity.She is acting in the _________ role by doing this.

In addition to prohibiting discrimination in employment decisions on the basis of race,religion,sex,color,or national origin,the Civil Rights Act of 1991:

As the branch manager of Missouri Bank,Jim is responsible for informing all branch staff about changes in the diversity policies.Jim is acting in the ______ role.

Title VII of the Civil Rights Act prohibits discrimination on the basis of all but one of the following.Which one?

Devin considers himself part of the gay population in the U.S.Which federal law prohibits discrimination against him for his sexual orientation?

As the manager of Taylor Construction,Scott created a policy that the company will require all subcontractors to submit monthly reports that show the percentage of work that was completed by diverse employees.This is an example of:

Ford Motor Co.assigns female engineers to an automobile design team to make sure that the needs of potential female customers are met in the design of the car.This is an example of:

Darden Restaurant seeks to satisfy the needs and tastes of diverse customers by providing menus in Spanish in communities with large Hispanic populations.This is an example of: