Question 1

Henry Ford's approach to management more closely reflects the assumptions of Theory X than Theory Y.

Accepted Answer

Theory X assumes that to ensure that employees work hard,managers should closely supervise employees.

Question 2

Theory Y assumes that workers are not lazy,do not dislike work,and will do what is good for the organization.

Accepted Answer

Theory Y assumes employees are not inherently lazy.Given the chance,employees will do what is good for the organization.

Question 3

Trader Joe's approach to management is to create a policy of promotion from within the company so that the highest-performing salespeople could rise to become store captains and beyond in the organization.Trader Joe's always recognizes the need to treat employees (people)in a fair and equitable way.This philosophy of management is consistent with Theory Y.

Accepted Answer

Following Theory Y managers allow employees to work in the organization's interest,managers must create a work setting that provides opportunities for workers to exercise initiative and self-direction.Managers should decentralize authority to employees and make sure employees have the resources necessary to achieve organizational goals.

Question 4

Managers must only focus on influencing the behavior within organizations because they have no control over the organization's relationship with its external environment.

Accepted Answer

An important milestone in the history of management thought occurred when researchers went beyond the study of how managers can influence behavior within organizations to consider how managers control the organization's relationship with its external environment.

Question 5

The use of information technology detracts from the usefulness of management science approaches.

Accepted Answer

The use of information technology enhances the usefulness of management science approaches.

Question 6

The contingency theory suggests that there is only one best way to organize.

Accepted Answer

The crucial message of contingency theory is that there is no one best way to organize.

Question 7

What is the process by which a division of labor occurs as different workers specialize in tasks?
A)Job specialization
B)Systems management
C)Management science
D)Job rotation
E)Scientific management

Accepted Answer

Job specialization is the process by which a division of labor occurs as different workers specialize in tasks.

Question 8

Theory Y assumes that workers are lazy,dislike work,and will try to do as little work as possible.

Accepted Answer

Theory X assumes that workers are lazy,dislike work,and will try to do as little work as possible.

Question 9

Which of the following was NOT part of "Fordism"?
A)Checking on how employees lived
B)Doubling wages
C)Cutting back on work hours
D)Not permitting employees to talk while on the line
E)Employee involvement

Accepted Answer

See Ethics in Action box on page 45.

Question 10

Small workshops run by skilled workers who produced hand-manufactured products was a system known as:
A)NUMMI
B)Small batch production
C)Mass production manufacturing
D)Crafts production
E)Automation

Accepted Answer

Small workshops run by skilled workers who produced hand-manufactured products was a system called crafts production.

Question 11

Typically,managers who work in a mechanistic structure can react more quickly to change than managers who work in an organic structure.

Accepted Answer

Typically,managers who work in an organic structure can react more quickly to change than managers who work in a mechanistic structure.

Question 12

Management science theory is a contemporary approach to management that focuses on the use of rigorous qualitative techniques to help managers make maximum use of organizational resources to produce goods and services.

Accepted Answer

Management science theory is a contemporary approach to management that focuses on the use of rigorous quantitative techniques to help managers make maximum use of organizational resources to produce goods and services.

Question 13

Esprit de corps is the French expression that refers to shared feelings of comradeship and enthusiasm.

Accepted Answer

Esprit de corps is the French expression that refers to shared feelings of comradeship and enthusiasm.

Question 14

The Hawthorne effect suggested that workers' attitudes toward their managers have little to no affect on the level of workers' performance.

Accepted Answer

The Hawthorne effect seemed to suggest that workers' attitudes toward their managers affect the level of workers' performance.

Question 15

The Human relations movement advocated that supervisors be behaviorally trained to manage subordinates in ways that elicit their cooperation and increase their productivity.

Accepted Answer

The Human relations movement advocated that supervisors be behaviorally trained to manage subordinates in ways that elicit their cooperation and increase their productivity.

Question 16

In the Hawthorne studies,researchers found that as they raised and lowered the level of illumination,the workers' productivity increased.

Accepted Answer

In the Hawthorne studies,researchers found that as they raised and lowered the level of illumination,the workers' productivity increased.

Question 17

Peters and Waterman's In Search of Excellence identified three major principles to guide managers.These three principles verify Fayol's principles.

Accepted Answer

Peters and Waterman's In Search of Excellence identified three major principles to guide managers.These three principles verify Fayol's principles.

Question 18

When authority is centralized,only managers at the top of the organization make important decisions.

Accepted Answer

When authority is centralized,only managers at the top of the organization make important decisions.

Question 19

Hewlett-Packard established a philosophy of management known as the "HP Way" that is people-oriented,stresses the importance of treating every person with consideration and respect,and offers recognition for achievements.This philosophy of management is consistent with Theory X.

Accepted Answer

Following Theory Y managers allow employees to work in the organization's interest,managers must create a work setting that provides opportunities for workers to exercise initiative and self-direction.Managers should decentralize authority to employees and make sure employees have the resources necessary to achieve organizational goals.

Question 20

Fayol did recommend the use of organizational charts to show the position and duties of managers within the organization.

Accepted Answer

Fayol recommended the use of organizational charts to show the position and duties of managers within the organization.

Quiz 2: The Evolution of Management Thought

Henry Ford's approach to management more closely reflects the assumptions of Theory X than Theory Y.

Theory Y assumes that workers are not lazy,do not dislike work,and will do what is good for the organization.

Managers must only focus on influencing the behavior within organizations because they have no control over the organization's relationship with its external environment.

The use of information technology detracts from the usefulness of management science approaches.

The contingency theory suggests that there is only one best way to organize.

What is the process by which a division of labor occurs as different workers specialize in tasks?

Theory Y assumes that workers are lazy,dislike work,and will try to do as little work as possible.

Which of the following was NOT part of "Fordism"?

Small workshops run by skilled workers who produced hand-manufactured products was a system known as:

Typically,managers who work in a mechanistic structure can react more quickly to change than managers who work in an organic structure.

Management science theory is a contemporary approach to management that focuses on the use of rigorous qualitative techniques to help managers make maximum use of organizational resources to produce goods and services.

Esprit de corps is the French expression that refers to shared feelings of comradeship and enthusiasm.

The Hawthorne effect suggested that workers' attitudes toward their managers have little to no affect on the level of workers' performance.

The Human relations movement advocated that supervisors be behaviorally trained to manage subordinates in ways that elicit their cooperation and increase their productivity.

In the Hawthorne studies,researchers found that as they raised and lowered the level of illumination,the workers' productivity increased.

Peters and Waterman's In Search of Excellence identified three major principles to guide managers.These three principles verify Fayol's principles.

When authority is centralized,only managers at the top of the organization make important decisions.

Hewlett-Packard established a philosophy of management known as the "HP Way" that is people-oriented,stresses the importance of treating every person with consideration and respect,and offers recognition for achievements.This philosophy of management is consistent with Theory X.

Fayol did recommend the use of organizational charts to show the position and duties of managers within the organization.