Emotional contagion has what effect in the communication process?
A) It has no effect on the communication process
B) It provides feedback to the sender that the receiver understands and empathises with the message
C) It reduces the amount of communication among colleagues
D) It makes it more difficult for the receiver to receive emotional meaning about the sender's experience

Question

Quizplus · Accepted Answer

Emotional contagion allows the receiver to feel and empathize with the sender's emotion, providing feedback to the sender that the message has been understood and that the receiver can relate to the situation. This can enhance communication and build relationships.

Emotional Contagion Has What Effect in the Communication Process