A computer maintenance company wants to 'capture' the knowledge that employees carry around in their heads by creating a database where employees document their solutions to unusual maintenance problems.This practice tries to:
A) Transform intellectual capital into knowledge management
B) Transfer human capital into structural capital
C) Prevent relationship capital from interfering with human capital
D) Reduce the amount of human capital

Question

Quizplus · Accepted Answer

The practice of creating a database to document solutions to unusual maintenance problems is aimed at transferring human capital (knowledge that employees carry in their heads) into structural capital (the knowledge base). This helps in capturing and retaining knowledge within the organization even if the employees leave. Therefore, option B is the correct choice. Option A is also partially correct, but it does not capture the aspect of transforming intellectual capital. Option C does not make sense in this context, and option D is incorrect as the aim is not to reduce human capital, but rather to leverage it.

A Computer Maintenance Company Wants to 'Capture' the Knowledge That