'Organisational memory' is BEST DESCRIBED as:
A) The total terabytes of hard disk space available on computers throughout an organisation
B) The ability of senior executives to recall important information about the company's products,services and employees
C) The storage and preservation of intellectual capital within an organisation
D) The ability of employees throughout the organisation to recall important information about the company's products and services

Question

Quizplus · Accepted Answer

Organisational memory refers to the storage and preservation of intellectual capital within an organisation, including information about products, services, employees, and organizational processes. It encompasses both explicit knowledge (e.g. documented procedures, policies, and reports) and tacit knowledge (e.g. informal policies, best practices, and cultural norms). The goal of organisational memory is to ensure that valuable knowledge is not lost when employees leave, and to provide a foundation for continuous learning and improvement within the organization. Choice A is incorrect because the amount of hard disk space is not equivalent to organisational memory. Choice B is incorrect because it only refers to the memory of senior executives, whereas organisational memory includes knowledge held by all employees. Choice D is incorrect because it is too narrow in scope and does not encompass the full range of knowledge that is part of organisational memory.

'Organisational Memory' Is BEST DESCRIBED As