Question 1

False closings occur when your verbal and nonverbal messages signal the interview is coming to a close when it is not.

Accepted Answer

False closings occur when the interviewee mistakenly believes that the interview is ending and begins to signal it through verbal and nonverbal communication, without checking whether it is indeed coming to a close or whether there are still important topics to cover. This can lead to missed opportunities for information exchange and a premature end to the interview.

Question 2

Which of the following type of interview requires the greatest amount of pre-interview preparation?
A)nonscheduled
B)moderately scheduled
C)highly scheduled
D)highly scheduled standardized

Accepted Answer

Highly scheduled standardized interviews require the greatest amount of pre-interview preparation since they typically involve a strict set of standardized questions and scoring procedures. The interviewer must be well-versed in the interview protocol and familiar with the scoring rubric in order to effectively conduct the interview.

Question 3

Which schedule would be used if you are a journalist investigating a hit and run accident on State Street?
A)nonscheduled
B)moderately scheduled
C)highly scheduled
D)highly scheduled standardized

Accepted Answer

A moderately scheduled interview would be appropriate for a journalist investigating a hit and run accident on State Street because it allows for flexibility in asking questions while still guiding the interview towards the necessary information. This approach enables the journalist to explore unexpected leads or details that may arise during the conversation.

Question 4

Summarizing the interview is a common closing for what type of interview?
A)sales
B)performance
C)counseling
D)all of the above

Accepted Answer

Summarizing the interview is a common closing for all types of interviews including sales, performance, and counseling interviews.

Question 5

Which of the following type of interview provides the greatest breadth and depth of potential information?
A)nonscheduled
B)moderately scheduled
C)highly scheduled
D)highly scheduled standardized

Accepted Answer

Nonscheduled interviews are the most open-ended, allowing for the greatest potential for breadth and depth of information as the interviewer is able to probe for additional details or follow up on interesting points raised by the interviewee.

Question 6

The quintamensional design is effective in assessing attitudes and beliefs.

Accepted Answer

The quintamensional design is designed to assess attitudes and beliefs by incorporating five dimensions of measurement - knowledge, affect, behavior, intention, and motivation. It provides a holistic approach to understanding complex attitudes and beliefs, making it an effective tool for research and analysis.

Question 7

The law of primacy suggests that people recall the last thing said or done in an interview.

Accepted Answer

The law of primacy actually suggests that people recall the first thing said or done in an interview, not the last. This is because the initial impression tends to have a greater impact than later information.

Question 8

Running into someone in a restaurant after an interview is complete is what Goffman calls a failed interview.

Accepted Answer

There is no specific term called a "failed interview" in Goffman's sociology of interaction. However, running into someone after an interview could be seen as a continuation of the interactional process, where individuals may continue to perform their roles and impressions based on the previous encounter.

Question 9

It is not wise to use more than one outline sequence in an interview.

Accepted Answer

Using more than one outline sequence can be beneficial in an interview as it allows for flexibility and adaptability to the flow of conversation, ensuring all important topics are covered.

Question 10

What question technique can serve as a closing?
A)nudging probe
B)informational probe
C)clearinghouse question
D)mirror probe

Accepted Answer

Clearinghouse questions are used to summarize and tie up loose ends at the end of a conversation or interview. They can serve as a closing question to ensure that all important information has been covered and to establish next steps or follow-up actions. Nudging probes, informational probes, and mirror probes are all types of open-ended questions used to gather more detailed information, and are not typically used as closing questions.

Question 11

In a closing, both parties may
A)express supportiveness.
B)summarize what has taken place.
C)signal termination of the meeting.
D)all of the above

Accepted Answer

All three options are appropriate in a closing. Expressing supportiveness helps to maintain a positive relationship between the parties, summarizing what has taken place ensures that there is a clear understanding of the discussion that has occurred, and signaling termination of the meeting ensures that both parties are aware that the meeting is coming to a close. Therefore, all of the above options are important in a closing.

Question 12

A nonscheduled interview includes all questions and the exact wording to be used with each interviewee.

Accepted Answer

A nonscheduled interview is an unstructured interview that does not have a fixed set of questions or a specific script to follow. It allows for flexibility and adaptation to the interviewee's responses.

Question 13

What type of inquiries are acceptable closing techniques?
A)personal
B)professional
C)both b and c
D)none of the above

Accepted Answer

Both personal and professional inquiries are acceptable closing techniques because they can help to build rapport with the customer and make them more likely to close the deal.

Question 14

Interviewer bias occurs when interviewees respond in ways they think you want them to respond.

Accepted Answer

Interviewer bias can lead to social desirability bias, where interviewees may give answers that they believe the interviewer would approve of or find acceptable, rather than their true opinions or experiences. This can skew the data collected during the interview process.

Question 15

What major elements must the interviewer be sure are present in the closing summary?
A)information
B)stages
C)agreement
D)all of the above

Accepted Answer

The interviewer must ensure that all necessary information has been covered, summarize the key stages of the interview, and seek agreement from both parties regarding next steps. Therefore, all of the above elements must be present in the closing summary.

Question 16

Which of the following is NOT a common question sequence?
A)tunnel
B)inverted funnel
C)quintamensional design
D)matrix design

Accepted Answer

Matrix design is not a recognized question sequence in survey methodology, whereas tunnel, inverted funnel, and quintamensional design are established types of question sequences.

Question 17

Which of the following requires the greatest amount of skill on the part of the interviewer?
A)nonscheduled
B)moderately scheduled
C)highly scheduled
D)highly scheduled standardized

Accepted Answer

Nonscheduled interviews require the greatest amount of skill from the interviewer because they are the least structured. This means the interviewer must be adept at guiding the conversation, asking spontaneous questions, and adapting to the interviewee's responses without a predetermined set of questions to rely on.

Question 18

People in other cultures may not understand "we'll call you" as a closing.

Accepted Answer

In some cultures, providing a definitive answer is expected and "we'll call you" may be interpreted as a lack of commitment or interest.

Question 19

Which of the following is NOT commonly an example of nonverbal closing actions?
A)taking a seat
B)uncrossing our legs
C)shaking hands
D)looking at a clock

Accepted Answer

Taking a seat is generally not considered a nonverbal closing action; it's more often an invitation to continue interaction or a sign of settling in for a discussion, rather than signaling the end of an interaction.

Question 20

Open questions pose less threat to respondents.

Accepted Answer

Open questions allow respondents to give longer and more detailed answers, as opposed to closed questions that limit their options. Since respondents have more freedom in answering open questions, they are less likely to feel threatened or restricted in their response.

Quiz 4: Structuring the Interview

False closings occur when your verbal and nonverbal messages signal the interview is coming to a close when it is not.

Which of the following type of interview requires the greatest amount of pre-interview preparation?

Which schedule would be used if you are a journalist investigating a hit and run accident on State Street?

Summarizing the interview is a common closing for what type of interview?

Which of the following type of interview provides the greatest breadth and depth of potential information?

The quintamensional design is effective in assessing attitudes and beliefs.

The law of primacy suggests that people recall the last thing said or done in an interview.

Running into someone in a restaurant after an interview is complete is what Goffman calls a failed interview.

It is not wise to use more than one outline sequence in an interview.

What question technique can serve as a closing?

In a closing, both parties may

A nonscheduled interview includes all questions and the exact wording to be used with each interviewee.

What type of inquiries are acceptable closing techniques?

Interviewer bias occurs when interviewees respond in ways they think you want them to respond.

What major elements must the interviewer be sure are present in the closing summary?

Which of the following is NOT a common question sequence?

Which of the following requires the greatest amount of skill on the part of the interviewer?

People in other cultures may not understand "we'll call you" as a closing.

Which of the following is NOT commonly an example of nonverbal closing actions?

Open questions pose less threat to respondents.