The authors recommend a series of steps to handle objections. Which of the following is that series?
A)plan, listen, clarify, respond
B)listen, plan, respond, close
C)attention, need, satisfaction, action
D)none of the above

Question

Quizplus · Accepted Answer

The series recommended by the authors is to first plan how to address the objection, then actively listen to understand the objection fully, clarify any misunderstandings or uncertainties, and then respond in a way that addresses the objection and satisfies the customer.

The Authors Recommend a Series of Steps to Handle Objections