In a sales presentation, you respond to a customer's issue by saying courteously, "You're absolutely right, and I am going to make it my business to be sure that never happens again." Which method have you used to handle the customer's objection?

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The method used in this response is to agree and neutralize the customer's objection. By acknowledging the customer's concern and committing to address it in the future, the salesperson is effectively diffusing the objection and easing the customer's concerns. This approach is more effective than denying or ignoring the objection, and can help build trust and rapport with the customer.

In a Sales Presentation, You Respond to a Customer's Issue