The level of service that requires that the customers themselves to perform many functions during the purchase process is __________.

Question

Quizplus · Accepted Answer

Self-service is the level of service where customers have to perform many functions during the purchase process on their own. Non-service means customers receive no service at all, limited-service means some services are provided but not complete, reduced-service means some services are cut back, and automated-service refers to technology-based services where customers interact with machines rather than human employees.

The Level of Service That Requires That the Customers Themselves