Goods, in general, tend to be much more ___________ than services because once a firm has invested in continuous process improvement and quality control in operations, products flow off the line.
A) Flexible
B) Standardized
C) Homogenized
D) Durable
E) All of the above
Correct Answer:
Verified
Q32: The core of Disney brand strategy for
Q33: Intangibility means _.
A) A service can not
Q34: The service sector accounts for _ of
Q35: When it is said that a service
Q36: Firms are sometimes reluctant to invest in
Q38: Disney Cruise Lines measures satisfaction across _.
A)
Q39: A service is a product in a
Q40: One of the strategies that a service
Q41: One of the central concepts of the
Q42: One of the key ways to instill
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