CRM is mainly used by the ____________ department(s).

Question

Quizplus · Accepted Answer

CRM (Customer Relationship Management) is used by various departments within an organization, but primarily by the marketing, sales, and customer service departments. These departments interact directly with customers and use CRM systems to manage customer data, track customer interactions, and analyze customer behavior to improve their overall experience. Senior management may also use CRM data to make strategic decisions, but they are not the primary users of the system. Accounting and IT departments may be involved in setting up and maintaining the CRM system, but they do not typically use it on a day-to-day basis.

CRM Is Mainly Used by the ____________ Department(s)