To use CRM, companies are ____________.

Question

Quizplus · Accepted Answer

To use CRM, companies need to redesign their internal structures to effectively manage customer interactions and relationships. However, they also need to focus on building and maintaining external relationships with their customers. Therefore, options A and C are correct. Renegotiating contracts with suppliers to cut price, as mentioned in option B, is not necessarily related to using CRM. Therefore, option E is not correct.

To Use CRM, Companies Are ____________