Krystal's boss in the accounting department initially rejected her proposal for a new budgeting process.So Krystal spoke to and received support from the heads of two other departments that would benefit from the proposed budgeting process.She also found support from several co-workers in the accounting department because they believed the new budgeting process would be simpler and fairer.When Krystal's boss realized that several key people supported the new budgeting system,he agreed to test it in a pilot project.What form of influence is Krystal mainly using here?
A) Silent authority
B) Coalition formation
C) Assertiveness
D) Impression management
E) Ingratiation

Question

Quizplus · Accepted Answer

When people lack sufficient power alone to influence others in the organization, they might form a coalition of people who support the proposed change. In this case, Krystal formed a coalition consisting of the heads of other departments and her co-workers to influence her boss, who was not ready to even try out her proposal when she had presented it without any coalition.

Krystal's Boss in the Accounting Department Initially Rejected Her Proposal