Question 1

The knowledge,skills,and abilities of employees are examples of structural capital.

Accepted Answer

Structural capital refers to the knowledge captured and retained in an organization's systems and structures, such as the documentation of work procedures and the physical layout of the production line.

Question 2

Structural capital includes knowledge embedded in the organization's systems and composition.

Accepted Answer

Structural capital refers to the knowledge captured and retained in an organization's systems and structures, such as the documentation of work procedures and the physical layout of the production line.

Question 3

Performing OB research and analyses at multiple levels is not recommended as it would lead to perceptual errors.

Accepted Answer

OB researchers systematically study these topics at multiple levels of analysis-namely the individual, the team (including interpersonal), and the organization.

Question 4

One of the fastest ways to acquire knowledge is to hire individuals or purchase entire companies that have valued knowledge.

Accepted Answer

Knowledge acquisition includes extracting information and ideas from the external environment as well as through insight. One of the fastest and most powerful ways to acquire knowledge is by hiring individuals or acquiring entire companies.

Question 5

Organizational behavior encompasses the study of how organizations interact with their external environments.

Accepted Answer

Organizational behavior encompasses the study of how organizations interact with their external environments, particularly in the context of employee behavior and decisions.

Question 6

According to the organizational learning perspective,an effective organization unlearns certain routines and patterns of behavior.

Accepted Answer

The organizational learning perspective states not only that effective organizations learn but also that they unlearn routines and patterns of behavior that are no longer appropriate.

Question 7

Organizations that have high employee turnaround will be better able to retain intellectual capital within the organization.

Accepted Answer

Human capital, the knowledge, skills, and abilities that employees carry around in their heads, is an important part of intellectual capital. Employee turnaround would reduce human capital.

Question 8

The best organizational practices are those built on the notion that organizations are closed systems.

Accepted Answer

Closed systems have little dependence on the external environment whereas in reality, organizations depend on the external environment for resources, including raw materials, employees, financial resources, information, and equipment. So it is best to consider organizations as open systems than closed systems.

Question 9

OB can be used to fulfill the need to understand and predict the behavior of others in the organization.However,it is not helpful in influencing others to getting things done in organizations.

Accepted Answer

OB is important because it helps fulfill the need to understand and predict the world in which we live. But the main reason why people with work experience value OB knowledge is that they have discovered how it helps them get things done in organizations.

Question 10

All organizations have a collective sense of purpose,whether it's producing oil or creating the fastest Internet search engine.

Accepted Answer

A key feature of organizations is that its members have a collective sense of purpose.

Question 11

Organizational learning perspective is focused on physical resources that enter and are processed in the organization.

Accepted Answer

The open systems perspective has traditionally focused on physical resources that enter the organization and are processed into physical goods. The organizational learning perspective emphasizes knowledge as a key driver of competitive advantage.

Question 12

In order for something to be called an organization,it must have certain assets such as buildings and equipment.

Accepted Answer

Organizations are groups of people who work interdependently toward some purpose. Many organizations exist without either physical walls or government documentation.

Question 13

The open systems perspective emphasizes that organizations survive by adapting to changes in the external environment.

Accepted Answer

Open systems perspective advocates the view that organizations depend on the external environment for resources, affect that environment through their output, and consist of internal subsystems that transform inputs to outputs.

Question 14

A perspective that effective organizations incorporate several workplace practices that leverage the potential of human capital is called high-performance work practices.

Accepted Answer

The high-performance work practices (HPWP) perspective analyzes specific bundles of organizational practices that offer competitive advantage. It incorporates several workplace practices.

Question 15

Three challenges organizations are facing include globalization,increasing workforce diversity,and emerging employment relationships.

Accepted Answer

Three challenges organizations are facing include globalization, increasing workforce diversity and emerging employment relationships.

Question 16

Intellectual capital represents the stock of knowledge held by an organization.

Accepted Answer

A company's stock of knowledge is called its intellectual capital.

Question 17

According to the open systems perspective,most organizations have one working part rather than many sub-components.

Accepted Answer

Open systems perspective states that organizations depend on the external environment for resources, affect that environment through their output, and consist of internal subsystems that transform inputs to outputs.

Question 18

Investment portfolio studies suggest that specific OB characteristics are important "positive screens" for selecting companies with the best long-term share appreciation.

Accepted Answer

The bottom-line value of organizational behavior is also supported by investment portfolio studies. These investigations suggest that specific OB characteristics (employee attitudes, work/life balance, performance-based rewards, leadership, employee training and development, and so forth) are important "positive screens" for selecting companies with the best long-term share appreciation.

Question 19

Open systems cannot exist without dependence on an external environment,whereas closed systems can exist without dependence on an external environment.

Accepted Answer

Open systems cannot exist without dependence on an external environment, whereas closed systems can exist without dependence on an external environment. The open systems perspective emphasizes the external dependence of organizations.

Question 20

Intellectual capital includes,among other things,the knowledge captured in an organization's systems and structures.

Accepted Answer

Intellectual capital includes knowledge that employees possess as well as knowledge embedded in the organization's systems and structures.

Quiz 1: Introduction to the Field of Organizational Behavior