
Senior management at Candoo Graphics has numerous administrative and client problems. In the past, the company assigned one person (typically a senior executive or department manager) to solve each problem alone. Although no one was prevented from discussing these issues with colleagues, the macho style of most managers was that they could overcome the challenging assignment without anyone's help. The results were usually adequate, but rarely exceptional. A few were disastrous. Senior management is now considering involving employees in these decisions, but it isn't sure how employee involvement makes a difference. Explain to Candoo's managers how employee involvement potentially results in more effective decisions.
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