The cost of quality should actually be considered the cost of "poor quality."

Question

Quizplus · Accepted Answer

The cost of quality includes the cost of preventing, detecting, and resolving defects, as well as the cost of ensuring customer satisfaction. Failing to invest in quality can result in higher costs from rework, warranty claims, and customer dissatisfaction. Therefore, the cost of poor quality is often much higher than the cost of ensuring good quality in the first place.

The Cost of Quality Should Actually Be Considered the Cost