The insurance and financial services firm that consistently rates high in customer satisfaction due to its CRM system is ____________.
A) Wells Fargo
B) USAA
C) Bank of North America
D) Morgan Stanley
E) Washington Mutual
Correct Answer:
Verified
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Q57: Touchpoints are _.
A) Static and mobile
B) Interactive
Q58: A CRM touchpoint that does NOT require
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Q65: All of the following are advantages of
Q67: Companies that focus on lifetime value most
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