The cost-benefit approach helps managers make certain economic decisions about purchasing new software,or the decision to keep an old software package.In making such decisions,senior managers keep ________ and ________ considerations in mind.

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The cost-benefit approach involves evaluating the technical aspects (such as features, capabilities, and compatibility) and behavioral considerations (such as user acceptance, learning curve, and impact on productivity) to make informed decisions about software investments.

The Cost-Benefit Approach Helps Managers Make Certain Economic Decisions About