GlobalSatellite,applying TQM,restructured its service call procedures and eliminated some steps involved so that employees can finish each call faster.Global Satellite is attempting to reduce cycle time.

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GlobalSatellite's restructuring of service call procedures to eliminate steps and reduce the time employees spend on each call is a strategy to reduce cycle time.

GlobalSatellite,applying TQM,restructured Its Service Call Procedures and Eliminated Some Steps