Kim supervises a group of customer service representatives.Kim is respected and well liked by her staff,and she has worked hard to make sure each of them knows how to do their job well.She is responsible for all staffing and reward decisions in her department.Kim has _____ in the contingency model.

Question

Quizplus · Accepted Answer

The contingency model proposes that effective leadership depends on the level of situational control a leader has, which can be influenced by three factors: task structure, position power, and leader-member relations. In this scenario, Kim is responsible for staffing and reward decisions in her department, indicating a high level of situational control. Therefore, the best choice is D) high situational control. The other options are unlikely since the scenario mentions that Kim is respected and well-liked by her staff, indicating high leader-member relations, and she has worked hard to ensure each staff member knows how to do their job well, indicating high task structure. Additionally, there is no mention of Kim's expert power, making option E unlikely.

Kim Supervises a Group of Customer Service Representatives