Judith supervises a call center department that receives stress-producing calls from unhappy customers.Turnover has increased by 33 percent over the last four months.Judith is understanding and patient with her staff,and tells them she knows what they're going through since it wasn't so long ago that she took those calls.According to revised path-goal theory,Judith is using a(n)______ leadership style.

Question

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Judith is demonstrating a supportive leadership style by being understanding and patient with her staff and acknowledging the stress of their job. This leadership style is one of the four styles in the revised path-goal theory, along with directive, participative, and achievement-oriented.

Judith Supervises a Call Center Department That Receives Stress-Producing Calls