Victoria runs a flower shop.She recently made some changes so that one employee answers phones and completes the order and payment process,while another creates arrangements,and a third packages and delivers floral arrangements.Previously,each employee was responsible for the order from the phone call through the delivery.Victoria has made changes to

Question

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Victoria has changed the process from each employee handling an order from start to finish (high task identity) to a more segmented process where each employee handles only a part of the process (lower task identity).

Victoria Runs a Flower Shop